Reference

Your Rights and Our Legal Framework

We operate lambe 303 with clear terms that protect your account and your funds.

Account security verified at signupData retention follows local lawPayment info encrypted end-to-end
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lambe 303 Your Rights and Our Legal Framework
REACH US

How to Contact Us About Legal Questions

Team online

Live Chat

Open the chat window in the bottom-right corner of your account or the lobby. Our team responds during operating hours, typically 08:00 to 23:00 Indonesia time, seven days a week.

Email Support

Send questions about your account, data requests, or policy concerns to our support inbox. We aim to reply within 24 hours of receipt with clarification or next steps.

Account Settings

Log in to your profile, go to Settings > Account & Security, and view your registered details, recent logins, and linked payment methods at any time.

DATA & SECURITY

How We Handle Your Information

Account Verification

When you open an account, we collect your name, date of birth, phone number and email to verify your identity. This happens once at signup and is checked each time you request a withdrawal.

Payment Security

Your DANA, OVO, GoPay or QRIS details are encrypted during transmission and not stored on our servers after a transaction completes. Each deposit and withdrawal is logged in your account history.

Cookie & Tracking Use

We use cookies to keep you logged in, remember your preferences, and track how you move through the lobby so we can improve the experience. You can disable cookies in your browser settings anytime.

Data Retention

Account records, transaction history and support tickets are retained for seven years where local law permits, ensuring we can address disputes or verify past activity quickly.

Requests & Changes

Want to see your data, correct a detail, or delete your account? Contact our support team with your account email. We'll process requests within 14 days and confirm completion in writing.

Third-Party Sharing

We never sell your data. We share payment details only with your bank or DANA, OVO, GoPay and QRIS to process transactions, and comply with legal orders where local law requires.

Legal Questions Players Ask

Your account remains active and your balance stays intact. We don't charge inactivity fees or automatically close dormant accounts. Log in whenever you're ready to play again; your funds and history will be waiting.

Contact our support team with your account email and the changes you'd like to make. For legal and security reasons, name changes require additional verification. We'll guide you through the process and confirm once it's updated.

Each person may hold one active account with lambe 303. If we discover duplicates linked to the same identity, funds are consolidated and the secondary accounts are closed. This protects fairness and prevents abuse across the platform.

Email our support team or use the data request form in your Settings menu. We'll compile your records — account details, play history, transactions — and send them to you within 14 days. Deletion requests are processed separately and require 30-day notice.

Withdrawals can be cancelled within five minutes of submission if the funds haven't left our system. After that, the request goes to your payment provider — DANA, OVO, GoPay or QRIS — and cannot be reversed. Check your bank or app for the incoming transfer.

Log out from all devices immediately using the 'Log out everywhere' button in Settings. Change your password, enable two-factor authentication, and contact support right away. We'll review login logs and help you secure your account.

No. Your play history, betting patterns and account balance are private and never shared with advertisers or affiliates. We share data only with law enforcement where local law permits or with your explicit consent.

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